Frequently Asked Questions
Everything you need to know about our ethically sourced, carbon-negative coffee.
How do you ensure your coffee is ethically sourced?
We work directly with farmers and cooperatives to ensure fair wages and sustainable practices. All our beans are ethically sourced, and we are proud to be a carbon-negative roastery, offsetting more carbon than we emit.
When will my coffee be roasted and shipped?
To ensure maximum freshness, we roast our beans in small batches at our London roastery. Orders are typically processed within 24 hours, and we offer tracked shipping options to ensure your coffee arrives at its peak flavor profile.
Do you offer coffee subscriptions?
Yes, we offer flexible subscriptions that allow you to receive your favorite blends or single-origin coffees on a schedule that suits you. Subscriptions can be paused, modified, or cancelled at any time through your account dashboard.
Can I return my order if I am not satisfied?
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, if there is an issue with your order or if your equipment is faulty, please contact our support team within 14 days for a replacement or refund.
What is the best way to store my coffee beans?
We recommend storing your coffee in a cool, dark place in an airtight container. Our bags feature a resealable zipper and a one-way valve to help maintain freshness for as long as possible.
Are your coffee pods compatible with Nespresso machines?
Yes, our home-compostable coffee pods are fully compatible with standard Nespresso original line machines. They are made from plant-based materials and can be disposed of in your food waste bin.